Returns & Refunds Policy
Returns
We are only able to accept returns for items that are found to be faulty and should such a fault be found, we should be notified within 15 days of receipt. Your notification should include details of the fault and relevant photographs which show the fault clearly.
Our Returns Policy lasts for 15 days from the date of your purchase and as soon as your notification has been received, we will review and notify you of our decision. If more than 15 days have passed since your purchase, I’m afraid we are unable to offer a refund or exchange.
To be eligible for a return, your item(s) must be unused and in the same condition that you received it / them and also returned in the original packaging.
We are unable to refund the original shipping cost or the return shipping cost and for your protection, we would highly recommend using a reliable courier and a method which is trackable as we cannot be held responsible for lost items and cannot offer a refund until we are in receipt of the item.
We are also unable to return any ‘transaction fee’ incurred by your card processing Company.
To complete your return, we will also require a copy of your receipt or proof of your purchase so please be sure to include this in your return package.
There are certain situations where only partial refunds are granted (if applicable) and these are as follows;
Any item which is not in its original condition, e.g. is damaged or missing parts for reasons not due to our error
Any item that is returned and has not been notified within 15 days of the purchase date
Refunds (if applicable)
Once your returned item is received and has been inspected, we will send you an email to notify you that we have received your return and will also notify you of our decision which will be either to approve or reject your refund.
If approved, your refund will be processed, and a credit for the original purchase price or partial refund (excluding shipping) will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If rejected, you will be notified of the reason(s) and where necessary, photographs will be included in this notification which will support our decision.
Late or missing refunds (if applicable)
If you haven’t received a refund which we have notified you as being actioned, please check your bank account again and / or contact your credit card company as it may take some time before your refund is officially posted.
You may also need to contact your bank as there is often some processing time before a refund is posted.
If you’ve done all of the above and you still have not received your refund, please contact us at info@ellingtoninteriors.co.uk and we will do our best to assist you.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We are only able to replace items if they are defective or damaged and where we currently have the same or similar items in stock. If you find your purchase is defective or damaged, please send us an email at info@ellingtoninteriors.co.uk and you will be notified whether the same or similar items are readily available and the address to which you should return your item(s). Where the same or similar item is held in stock, we will send you a replacement item and there will be no additional Shipping requested.